1. Enter your existing User ID. Click continue.
   
2. You will be prompted to complete the Advanced Login Authentication. Click Continue with Security Code.
   
3. You will select to receive either a phone call to a phone number on record or a text message to a mobile phone on record.
   
   1. For Phone call: You will receive a call from Open Bank (213)892-9999. Press 1 to continue in English. You will then say or enter the one-time security code displayed on the screen. Once you enter the security code, click Phone Call Completed.
      
   2. For Text Message: You will enter your mobile phone number and click Send Text.
      NOTE: This phone number must match the mobile number on record for you.
      
      

      You will receive a one-time security code from SMS 32858. You will enter the 5-digit security code and click Submit.
      

4. You will enter the temporary password. (Zip Code + Last 4 SSN/Tax ID)
   

5. You will be prompted to create a new password. Enter the Temporary Password (Zip Code + Last 4 SSN/Tax ID) in the Current Password field.
   Enter your new password in the New Password and Confirm Password fields and click Update Password.

   

6. Congratulations! You have now logged into the new online banking site and can also access your account through the mobile app. Remember to delete the old app and download the new one from the App Store / Google Play Store.

If you experience any issues or have any questions, please call (213) 593-4895 for assistance.