Online Banking (Open Online) Enrollment

Step 1: On the Log in page, click “Enroll now.”

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Step 2: Enter your identification information. Click “Enroll”.

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Step 3: Read and Accept the Terms and conditions by clicking “I agree

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Step 4: Create a username and password. Click “Continue”.

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Step 5: Set Up your Challenge Questions. Click “Continue”.

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Step 6: Enroll in eStatements if you want to receive them electronically. Select the account(s) and click “Enroll

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Step 7: Mobile Banking Enrollment. Click “Enroll” to access your account using your mobile phone.

Resetting a Forgotten Password

Step 1. On the Log in page, click “Forgot Password”.

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Step 2: Input the information and click “Reset Password”. The email address that you enter must match the email address we have on file for you.

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Step 3: Login using the temporary password that was sent to your email address.

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Frequently Asked Questions (FAQ)

What can I do with Open Online?

You can view your account history, view check images, view/print statements, download transaction history, place stop payments, categorize your transactions, transfer funds between your Open Bank accounts, set up alerts, order checks, transfer funds to your external bank accounts, pay bills and utilize Zelle services.

How do I enroll in Open Online?
  • To enroll in Open Online, you need to complete a one-time enrollment process. You can enroll by clicking Enroll Now or Sign Up.
Can I enroll in Open Online without an email address?

No, an email address is required to enroll in Online Banking.

Can I enroll in Open Online without a Social Security Number (SSN)?

Yes, you can enroll using the identification information you provided when you opened your account with Open Bank (e.g., passport number, foreign tax identification number, etc.)

How come I do not see my account information after I enroll in Open Online?

Your account information may not be visible for the following reasons:

  • Your account has been newly opened.
  • You enrolled with the incorrect information. For example, if you only have a business account with Open Bank but you enrolled using your SSN instead of the EIN Tax-ID #.
Does my Open Online access expire?

Yes, if you do not log in for more than one year, your online banking access will be terminated.

If my Open Online access expires, can I use Open Online in the future?
How can I change my password?

You can change your password anytime within the “Profile” section in Open Online. The “Profile” link is located at the top of every online banking page.

What if I forgot my password?

You can click “Forgot Password” and you will receive a temporary password or you can contact us at 213.892.9999 or visit one of our branch office locations.

I am locked out of Open Online, what can I do?

You can click “Forgot Password” and you will receive a temporary password or you can contact us at 213.892.9999 or visit one of our branch office locations. However, if you are locked out due to invalid security challenge attempts, you will need to contact us at 213.892.9999 or visit one of our branch office locations to unlock your account.

I do not remember my username. How can I retrieve it?

Contact us at 213.892.9999 or visit one of our branch office locations for assistance.

I do not remember my security challenge answers. How can I retrieve it?

Contact us at 213.892.9999 or visit one of our branch office locations for assistance.

Does Open Online have Bill Pay services?

Yes, Bill Pay services is available for consumer accounts.

I have a business account, can I use Bill Pay in Open Online?

No, for business accounts, you will have to use Cash Management (Business) Online Banking. Contact us at 213.892.9999 for more information or visit one of our branch office locations.

What is eStatement? Is the service free?

eStatement is an electronic version of your paper statement. There is no charge for eStatements.

How far back can I retrieve eStatements?

You will be able to retrieve the most recent 2 years worth of eStatements.

Can I revert back to paper statements from eStatements?

You cannot revert back to paper statements if you are using Open Online. However, you can contact us at 213.892.9999 or visit one of our branch office locations for assistance with this request.

Can I download transaction history and export it?

Yes, you can download your transaction history and export it in .CSV, .QBO, .OFX or .QFX file formats.

Can I place stop payments on checks? Is there a fee?

Yes, you can place stop payments on a check by clicking Stop payments. Yes, there is a fee associated for placing a stop payment on a check using Open Online. Refer to Schedule of Fees.

Can I delete a stop payment I submitted using Open Online?

No, you cannot delete a stop payment once it is submitted. You will need to contact us at 213.892.9999 or visit one of our branch office locations for assistance.

Can I place stop payments on an ACH transaction using Open Online?

No, you cannot place stop payments on ACH transactions using Open Online. You will need to contact us at 213.892.9999 or visit one of our branch office locations for assistance.

What is Zelle?

Zelle is a person-to-person payments service that enables you to send, receive and split payments electronically using Open Online.

Where is Zelle located?

Zelle is located in Open Online within the Bill Payment section.

Can I use the same phone number or email for Zelle if it is being used at another financial institution?

No, you cannot use the same phone number or email for Zelle if it is in use at another financial institution. You will need to assign which phone number or email to link to your Open Bank Zelle profile.

What is U-Choose Rewards?

U-Choose Rewards is a rewards program that allows you to earn points by registering your Open Bank debit card. You may then redeem the points for merchandise, travel, gift cards and etc.

 

Can I log in to Open Online through the Mobile Application?

Yes, you can. The Mobile Application for Open Online is the green Mobile Application icon shown below. However, you cannot access your Cash Management (Business Online) profile using the green Mobile Application. The Cash Management (Business Online) Mobile Application is the blue one.

What is the difference between Open Online and Cash Management?

You can enroll yourself in Open Online using your Social Security Number for consumer accounts or EIN tax-identification number for business accounts. On the other hand, Cash Management requires you to come into one of our branch office locations to request Cash Management access/services and to complete necessary forms. Cash Management allows clients additional services from Open Online such as ACH origination, eWire, Remote Deposit Capture, Small Business Bill Payment, Positive Pay and etc. For more information, contact us at 213.892.9999 or visit one of our branch office locations for assistance.

Can I use Bill Pay through the Mobile Application?

Yes, however, not all Bill Pay functions may be enabled through the Mobile Application.

Can I deposit checks from my smart phone?

Yes, mobile capture is available through our mobile application.

Can I transfer funds between my Open Bank accounts?

Yes, you can transfer funds between your accounts as long as they are the same entity.

Can I transfer money to other financial institutions?

Yes, External Transfer is available for consumer accounts. You can transfer funds to your external financial institution accounts using External Transfer.

Can I order checks through Open Online?

Yes, you can order checks by clicking “Order Checks” on the account level.

What is Technical Help?

Technical Helps allows us to remotely access your computer to provide better support.

I am experiencing some issues, who can I contact for assistance?

You can contact us at 213.892.9999 or by email at support@myopenbank.com.

Does Open Bank have a Demo site?

Yes, you can view a demo which explains Open Online in further detail.

Which web browsers are compatible with Open Online?

Transport Layer Security (TLS) is a cryptographic protocol designed to provide communications security over a computer network. Open Online requires TLS 1.2. Which operating systems support TLS 1.2?

How can I check or enable *TLS 1.2 on my web browsers?

Internet Explorer:

      1. Open Internet Explorer
      2. From the menu bar, click Tools  Internet Options > Advanced tab
      3. Scroll down to Security category, manually check the option box for Use TLS 1.2
      4. Click OK
      5. Close your browser and restart Internet Explorer

Google Chrome

      1. Open Google Chrome
      2. Click Alt F and select Settings
      3. Scroll down and select Show advanced settings…
      4. Scroll down to the Network section and click on Change proxy settings…
      5. Select the Advanced tab
      6. Scroll down to Security category, manually check the option box for Use TLS 1.2
      7. Click OK
      8. Close your browser and restart Google Chrome

Mozilla Firefox

      1. Open Firefox
      2. In the address bar, type about:config and press Enter
      3. In the Search field, enter tls. Find and double-click the entry for security.tls.version.min
      4. Set the integer value to 3 to force protocol of TLS 1.3
      5. Click OK
      6. Close your browser and restart Mozilla Firefox

Safari

There are no options for enabling SSL protocols. If you are using Safari version 7 or greater, TLS 1.1 and TLS 1.2 are automatically enabled.

For additional questions or assistance with enabling TLS 1.2, please contact us at 213.892.9999 or by email at support@myopenbank.com.