Things that you need to know about coronavirus
Due to the current situation with the coronavirus (Covid-19), all of our California branches will temporarily close at 4:00pm from Monday to Friday and will be closed on Saturday until further notice. Effective June 1, 2020. We apologize for the inconvenience.
We understand there is concern regarding the COVID-19 Coronavirus in our local communities. The health and welfare of our clients and employees have been and always will be our priorities as our mission dictates.
Open Bank wants to assure you that we have the resources and processes in place to provide you with continued service and are conducting business as usual with lines of communication as a key component.
As the pandemic progresses, we continue to monitor developments and take protective steps to continue to serve you.
We are closely monitoring the latest reports from the World Health Organization, the Centers for Disease Control and Prevention, and other state agencies. We are being proactive and taking measures to ensure you and our employees’ safety and to minimize the spread of the virus.
+ Hand sanitizers are available at all locations.
+ Increasing the frequency of cleaning at all locations, which includes disinfecting frequently touched surfaces.
+ Encouraging recommended CDC practices of social distancing for non-essential meetings.
+ Closing our offices on Saturdays to reduce traffic and allow more time to clean the locations.
You can also protect yourself by the following measures.
Keep your distance. The virus spreads most readily through close contact, so social distancing is vital to slowing it down.
Wash your hands often. Scrub with soap and water for 20 seconds. And remember to clean “high-touch” surfaces like phones, tablets, and doorknobs ~ using approved cleaning solutions.
Avoid touching your face, eyes, nose, and mouth.
Avoid contact with those that show symptoms, such as fever or cough. If you are not feeling well, limit your exposure to others.
Additional information can be found at www.cdc.gov.
We appreciate your understanding as we navigate through this unprecedented time. We will continue to monitor the situation and keep you informed as our circumstances change.
Open Bank’s mission to support our clients, our principals, our employees, and our neighbors/communities will always be our priority as we all work together to get through this challenging time.
Thank you for being a loyal neighbor and client.
Mortgage Assistance Application
If you are having mortgage payment challenges, please complete and submit this application, along with the required documentation, to OPEN BANK – HOME LOAN CENTER
Home Ownership Assistance for California Homeowners
If you are having mortgage payment challenges, please complete and submit this application, along with the required documentation, to OPEN BANK – HOME LOAN CENTER via mail: 550 S WESTERN AVENUE LOS ANGELES, CA. 90020. We will contact you within five business days to acknowledge receipt and let you know if you need to send additional information or documents.
We will use the information you provide to help us identify the assistance you may be eligible to receive. If you need help completing this application, please contact our mortgage team in HOME LOAN CENTER at 213-892-9999 or 877-296-6736.
For a list of HUD-approved housing counseling agencies that can provide foreclosure prevention information, contact one of the following federal government agencies:
– The U.S. Department of Housing and Urban Development (HUD) at (800) 569-4287 or www.hud.gov/counseling
– The Consumer Financial Protection Bureau (CFPB) at (855) 411-2372 or www.consumerfinance.gov/mortgagehelp
If you need assistance with translation or other language assistance, HUD-approved housing counseling agencies may be able to assist you. These services are provided without charge.